Entries by Elizabeth Doty

Learning from the Persuasive Genius of Great Leaders

In my 20 years as an executive coach and advisor, I’ve found that “framing” is one of the common threads behind great leaders’ persuasive genius – both in formal presentations and one-on-one conversations.  Great leaders do not rely on facts alone to communicate. Instead, they offer new frames for what facts mean, in a way […]

How to Accelerate Learning on Your Team

Some years ago, I met an ERP implementation team that was able to deliver tangible business results in just six months, where eight other teams at the same company had stalled. The successful team’s secret? Early on, its members had given up on planning, and instead focused their time on putting live customer orders through a […]

Four Secrets for Turning Insight into Execution

We’ve all experienced that “eureka” moment during a presentation or deep discussion with colleagues – where nifty slideshow visuals or a sketch on the back of a napkin help us see how to take our business to the next level. However, we’ve also experienced how easily these insights can fade once the presentation or meeting […]

Starting a Transformation? Don’t Change Everything!

Some time ago, I was consulting a senior director of a government agency who was two years into transforming his organization to be more customer- and results-focused. He had restructured his 200-person team, launched a few key initiatives, coached his staff on changing mind-sets, and made some difficult personnel decisions. Then, just as these investments […]

Why Leaders Need to Ask, “Is that a Promise?”

In today’s complex organizations, where managers must rely on others to take initiative and be accountable, one honest commitment is more valuable than all the lip service in the world. Yet many leaders are surprisingly sloppy when it comes to asking for commitments from others. They either accept ambiguity that leaves their teams with unclear […]

Leading Teams through Change at the Speed of Business

Hello, friends, Several years ago, I was musing with one of my clients about organizational change when he offered a perspective that was so self-evident, it completely reframed how I think about leading change. My client (I’ll call him Dave) and I were discussing the road blocks that kept people and departments from achieving at […]

Integrity is Free

There is an old saying in the operations world, that “quality is free.” Specifically, quality gurus such as Philip Crosby, W. Edwards Deming and Joseph Juran found that investments in improving product or service quality more than paid for themselves, because they simplified production processes, eliminated waste, reduced rework, reduced returns, and fostered customer loyalty. […]