Deliver on your Brand Promises
by translating your value proposition into simple, repeatable action at the front line
We help you deliver on your brand promises by translating your value-proposition into “simple rules” & repeatable behaviors, that engage your employees & evolve over time.
7% increase in cash flow
results from every one point increase
in customer satisfaction.
Source: Fornell et al, 2006
High-engagement sessions with leaders, employees & customers to understand what commitments are needed to differentiate your firm & how those translate into day to day actions at the front line. Assess readiness to deliver.
Train-the-trainer program to help managers & internal champions interpret customer & employee data & initiate the right level of action to improve results. Phased introduction of skill-building tools & activities.
Review & support to ensure brand promises are reflected in key role expectations, systems & tools, measurements & feedback, communications & operational reviews. Integration into tools & dashboards, as needed.
Online diagnostic & interviews to understand areas of “drift” in delivering on your brand promise. Customized strategies for renewing engagement & execution.
Elizabeth is the founder of Leadership Momentum, and a 2016 Top Thought Leader in Trust. She and her colleagues work closely with clients to translate their missions, values, strategies and brand promises into actionable commitments and behavior.